Using the Assertiveness Ladder
The assertiveness ladder is a process for using an assertive communication style in a specific situation to help decrease stress. Use the letters of the word "LADDER" to recall the steps.
To apply this process:
Using assertive body language
"Body language" is the way you communicate through your eyes, hands, posture, and movements. Sometimes you may be speaking assertively, but your body language sends another message that undercuts or interferes with your words. Using assertive body language will help you communicate more assertively. Follow these five basic rules:
Practicing these rules in front of a mirror will make you more comfortable with them. It also will help you pay attention to your tone of voice.
[Adapted from M Davis, et al. (2000). The Relaxation and Stress Reduction Workbook, 5th ed.1]
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